Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.
When Every Touch Counts
Goes beyond traditional marketing systems, our system can cut through the noise and
deliver personalized content to your prospects and yield high quality leads.
Gain insight from customer interactions taking place across all lines of the business and use it to
drive more timely and relevant campaigns.
Prospect and Customer Targeting
Personalize your pitch by identifying key segments of targets and prospects with the reporting engine. Leverage information captured from multiple channels to focus your marketing efforts on the best prospects. And you can get high personalization with low effort. The result? Improved customer engagement.
Market across channels. We supports tracking of both electronic (email and newsletter) and analog (trade shows, radio ads, etc.) campaigns, and can even accommodate your social marketing efforts. Once you identify the most effective mix of channels, our system ensures you spend your marketing dollars where they count.
Stay on your customer’s mind. Leverage information regarding prospect and customer events and activities to identify relevant, timely opportunities to engage your customers and leads. Nurture leads and targets with newsletters so your product is always a prospect’s first thought when they need something.
Align with sales. Effortlessly place actionable insight in the hands of the sales organization. Capture their feedback and ensure only high quality leads flow into the funnel. Coordinate processes for more timely, multi-touch follow up, and monitor the activity of leads throughout the sales pipeline.
Closed Loop Intelligence
Improve MQL to SQL ratio. Close the loop by understanding which campaigns, leads, and accounts resulted in a sale. Use campaign-to-deal reporting to monitor your marketing investment and return. Establish credibility with sales and management by leveraging this insight to adapt and improve.